Privacy policy
Last updated: 7 November 2026
HAIMI (HAIMI by Mihai Ionica, sole proprietorship, Weihermatt 420, 5705 Hallwil, Switzerland) operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This privacy policy describes how we collect, use and disclose your personal information when you visit or use the Services or make a purchase. It is governed in particular by the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
Please read this privacy policy carefully. By using the Services, you acknowledge that you have read this privacy policy.
Controller
The controller responsible for processing is Mihai Ionica, HAIMI, Weihermatt 420, 5705 Hallwil, Switzerland, email: support@haimi.ch.
Personal information we collect or process
Personal information is information that identifies you or can reasonably be linked to you. Depending on how you use the Services, this may include:
- Contact details such as name, address, billing and shipping address, phone number and email address.
- Financial information such as payment method, transaction details and payment confirmation. Card data is processed by our payment providers; we do not store full card numbers.
- Account information such as username, preferences and settings.
- Transaction information such as items you view, add to your cart, purchase, return or cancel, and your past orders.
- Communications with us, for example your customer support enquiries.
- Device information such as browser, network connection, IP address and other identifiers.
- Usage information, i.e. how and when you interact with the Services.
Sources of personal information
- Directly from you, e.g. when you create an account, place an order or contact us;
- automatically through the Services, including via cookies and similar technologies;
- from our service providers who collect or process information on our behalf;
- from partners or other third parties.
How we use your personal information
- Providing and improving the Services: performing our contract, processing payments, fulfilling and shipping orders, managing your account, returns and exchanges.
- Marketing and advertising: e.g. email newsletters where you have consented or where permitted by law, and online advertising.
- Security and fraud prevention: authentication, a secure shopping experience, detecting and preventing abusive activity.
- Communicating with you: customer support and responding to your requests.
- Legal reasons: complying with legal obligations (e.g. retention duties) and establishing or defending claims.
How we disclose personal information
- To Shopify and other service providers acting on our behalf (e.g. IT, payment processing, analytics, customer support, cloud storage, shipping such as Swiss Post).
- To business and marketing partners to provide advertising, where permitted.
- When you instruct or consent to it, e.g. to ship products to you or when you use social media features.
- In connection with a business transfer, where required by law (e.g. requests from authorities) or to protect our rights.
We do not sell your personal information.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. For more information, see Shopify's privacy policy: https://privacy.shopify.com/en.
Third-party websites and links
The Services may contain links to third-party websites. Their operators are responsible for their privacy practices; please review their privacy policies.
Children's data
The Services are not directed at children. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.
Security and retention
We take appropriate technical and organisational measures to protect your information. However, no security system is perfect, and transmission over the internet is never completely secure. We retain your information for as long as necessary for the purposes described or as required by statutory retention obligations (e.g. 10 years for business records under Swiss law).
Your rights
Subject to applicable law, you have in particular the following rights:
- access to the information we process about you;
- rectification of inaccurate information;
- deletion of your information, unless a retention obligation applies;
- data portability;
- objection to certain processing and withdrawal of consent with effect for the future;
- unsubscribing from marketing emails at any time via the link in our emails.
To exercise your rights, email us at support@haimi.ch. We may verify your identity before processing a request. Exercising your rights will not disadvantage you.
Complaints
If you have a complaint about how we process your information, please contact us first. You also have the right to contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your competent supervisory authority.
International transfers
Your information may be processed outside Switzerland, e.g. by Shopify or other service providers in the EU, Canada or the USA. We transfer data to countries without an adequate level of data protection only on the basis of recognised safeguards such as standard contractual clauses.
Changes to this privacy policy
We may update this privacy policy from time to time. The current version is published on this website; the date at the top shows the last update.
Contact
For questions about privacy or to exercise your rights, email us at support@haimi.ch or write to HAIMI by Mihai Ionica, Weihermatt 420, 5705 Hallwil, Switzerland. We reply within 24 hours.